Refund policy
We offer a 15-day return window, beginning from the date your order is delivered.
To be eligible for a return, your product must be unworn, unwashed and in the same condition that you received it in, with all original tags intact, in its original packaging, and accompanied by the original invoice.
You can raise a return request directly from the 'Orders' section within 'Account'. Once we receive your return request, we will schedule a reverse pick-up from your delivery address. A refund will be generated once the product is received at our warehouse and the return is accepted.
Please note: Items sent back to us without first requesting a return will not be accepted.
In case you have questions, you can contact us at styledesk@bonjournee.com.
NON-RETURNABLE ITEMS
We are unable to accept returns or issue refunds on the following:
- Personalised or customised products, including items with monograms or initials
- Socks
- Any packaged or bundled product
- Any product returned without its original price tags
DAMAGES & ISSUES
Please inspect your order upon reception. If a piece arrives defective or damaged, or if you receive the wrong item, contact us at styledesk@bonjournee.com within 48 hours of delivery with your order number and photographs of the item, so that we can evaluate the issue and make it right.
EXCHANGES
We do not offer direct exchanges on online orders. To purchase a different size or style, please return the original item and place a separate order for the new one. This is the fastest way to ensure you get the piece you want, as stock is not held during the return process.
REFUNDS
Once your return reaches our warehouse, we will inspect it and notify you whether the refund has been approved. Approved refunds are processed to the original payment method within 15 business days of acceptance. Your bank or card issuer may require additional time to post the amount to your account.
If more than 15 business days have passed since we've approved your refund and you have not received it, please check with your bank first, then contact us at styledesk@bonjournee.com.